Policies 2017-05-23T14:45:04+00:00

Terms and Conditions

Welcome to Rensen House of Lights. If you wish to purchase from our online catalog, you accept these conditions. Please read them carefully. Rensen House of Lights reserves the right to modify or change the Terms and Conditions at any time without prior notice to you. Therefore, we recommend that you please read them carefully before you use this website.

The Price Match Guarantee
PLEASE NOTE our Price Match Guarantee applies only to identical lighting products from the same manufacturer. The competitor must be an AUTHORIZED DEALER of the product, and it must be a stock item available in our store or available for shipment and not on a manufacturer’s extended back order status. We must be able to identify the competitors product with a manufacturer’s item number and product size description. For local competition, a written quote from a competing vendor (dated within the past 10 days) for the same product(s) must be presented. To match online pricing we must be provided the website link, and be able to verify any online price the same day you are in our store. The website must be a manufacturer’s authorized dealer site. Shipping & handling (if applicable) will be factored in to determine final price. Our Price Match Guarantee does not apply to products seen or obtained through on-line flash sales, buying clubs/membership sites, Ebay, or similar unauthorized online competitors. Price Match Guarantee does not apply to clearance/closeout or discontinued items.

Coupon Policy
Coupons cannot be combined with any other special offers, instant quotes, or quoted discounts. Coupons are limited to one per customer per order and are available for one-time use only. Coupons and other discount offers are not transferable or redeemable.

Sales Tax
We are obligated by Kansas, Missouri and Florida law to charge sales tax on items delivered to addresses in those states.

Shipping
We offer free ground shipping for specific manufacturers in the 48 continental United States on most orders over $100.00. All orders under $100.00 will be charged a $20.00 shipping and handling fee. If an order is modified after the time of sale and the order balance falls below $100.00, the customer will be charged a $20.00 shipping and handling fee.

Free shipping does not apply to selected manufacturers, sale items, and oversized or special order items. We will notify you of the additional charges when the order is received if applicable.

We ship within the 48 contiguous United States.

We are unable to ship to P.O. Boxes or military APO/FPO addresses.

Most shipments will ship via United Parcel Service or Fed Ex.

Shipping fees are based on a per item charge based on the weight of the item, the size of the box, and the final destination. Delivery of in stock items can take from 5 to 21 business days depending on the final destination of where the product is being delivered.

Shipping charges incurred due to incorrect address, zip code, or the refusal of an item will be charged back to the customer.

If a product is backordered and has a lead time exceeding 60 days, Rensen House of Lights will notify you and provide 24 hours to cancel the order of the backordered product free of charge.

If your purchase or project is time sensitive, we suggest that you contact us via phone to inquire about expedited shipping services.

We are not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and has been inspected.

If you require signature service, please place your order with a sales representative. Signature service is not included in our default shipping service, and Rensen House of Lights cannot be liable for items lost in shipment.

Some larger items or orders may have to be shipped via common carrier. In this case, you are responsible for removing the items off the back of the truck to your home. A responsible party, over 18 years of age, must be present to accept delivery and sign for the shipment. Extra charges may apply to common carrier truck shipments and you will be notified of these prior to shipping. Oversized items may be subject to additional shipping charges.

In-Store Pickup
If you wish to pick up your purchase at one of our showrooms you must first call to place your order with a representative.

Order Accuracy
You will receive an order confirmation email with a list of all items ordered. Please check this email to confirm its accuracy and contact us immediately if you have any questions. Rensen House of Lights is not responsible for items purchased in error and will not assume any cost to exchange items ordered in error.

Pricing and Product Information
We make every effort to assure accuracy in pricing and product information within our store and on our website. From time to time pricing or product information provided by the manufacturer may be inaccurate. In those cases we reserve the right to verify the correct price and/or product information with the manufacturer and make the pricing and/or product information correction on our website or in our store prior to selling the item. In cases where incorrect pricing and/or product information errors occur our Price Match Guarantee is void. For online orders, we reserve the right to cancel the order. A complete refund will be made for any items that have not yet been shipped. In the event of inaccurate product information or pricing information, our sole responsibility will be to accept the product return and provide a customer refund.

Changing or Cancelling Your Order
Rensen House of Lights attempts to process orders as soon as they are submitted. We will make every effort to handle these with the same speed and efficiency as we handled the original order. However, we cannot accept changes or cancellations for orders that have already been processed or shipped.

Customers wishing to change or cancel their order may contact us via phone, before 4pm. If you need to contact us for a cancellation or a change after 4pm, please email or fax your request. We will confirm all requests for a change or cancellation. If you do not receive a confirmation, the request was not received. Please contact us again.

The following orders cannot be cancelled at any time:
• Custom-made items
• Custom Quotes
• Large orders (10 or more of the same item)
• Orders over $2000.00
• Orders under $50.00

Refused Deliveries
Please understand that once your order has been shipped, or is in the process of shipping from one of our suppliers, it cannot be cancelled. Please do not refuse delivery of the item. In order to process your return properly, please follow the standard procedure to return the item.

If the product is refused upon delivery, the standard return policy will not apply. The customer will be responsible for the manufacturer’s restocking fee which will be a minimum 25% of the purchase price of the item; as well as both initial and return freight charges.

Accepting Shipments and Damaged Items
Before accepting a delivery, you are required to inspect each and every box for damaged or missing items. By accepting delivery of a shipment, you acknowledge that the items were received in 100% usable condition and that you have received every item listed on the packing slip. Please be aware to note on the shipping receipt any and all visible damage to the packaging of your items. Customers who sign for delivery and fail to notate any damage on the delivery receipt, assume responsibility if the merchandise is damaged. Any damages not noted on the delivery receipt may be exempt from any refunds or credits.

Returns
Refunds will only be issued under the following conditions:

The customer must notify us in writing via email or fax within 15 days of receipt of the delivery that they wish to return the product. Returns cannot be accepted 15 or more days after delivery. A customer service representative will provide you with instructions for returning the product using a Return Goods Authorization number. Returns will not be accepted without a Return Goods Authorization number.

In order to keep our low prices, the items must be suitable for resale. The customer will be responsible for minimum 25% restocking fee, the original shipping fees incurred by Rensen House of Lights, as well as all return shipping and handling fees. Once we have received the returned item and inspected the item for damage, a refund will be issued.

We cannot accept returns of merchandise that has been installed, altered or damaged in any way.

To return a product, you must request a Returned Goods Authorization Number prior to returning the product. Products without a valid RGA number will not be accepted or refunded. A Return Goods Authorization may be requested by contacting us. Once we issue a RGA, we must receive the product within 15 days or no refunds will be given.

When returning an item, please be sure to pack the product properly. Please write the Return Goods Authorization number provided to you on a blank piece of paper, and tape it to the package. Use all original packaging materials, original box and all parts and accessories must be included. There should be no signs of installation, cut wires, alteration or missing parts. We recommend that you purchase shipping insurance, and obtain tracking information. We cannot provide a refund for any product received in our warehouse in damaged condition. In such a case, you must file a claim with the shipping company and advise us as what to do with the damaged product. We will hold your product for 20 days, after which the product will be destroyed.

We must receive the returned item within 15 days of the date the Return Goods Authorization was issued.

You may have the option to return your products to our showroom location. Please call for more information regarding in-store returns.

All returns will be inspected and tested before a refund is issued. If an item fails inspection, you will be notified. We will hold your product for up to 20 days before an item is destroyed, and credit will not be issued.

The following types of items and orders are not eligible for returns or refund.
• Customized products
• Large orders (10 or more of the same item)
• Custom quotes
• Made to Order Products
• Light bulbs
• Lampshades
• Furniture
• Discount or clearance products, except for damaged or defective shipments
• Any item that has been assembled, installed, modified or used in any way
• Items without prior authorization
• Items received more than 15 days ago
• Any item without all original packaging
• Items that were authorized for return more than 15 days ago

Damaged and Defective Goods
Return options are limited for orders that have been accepted. Any damaged or missing items not noted at the time of delivery must be reported to us in writing, via e-mail or fax, within 7 business days of receiving the shipment.

If you discover damaged products upon opening a shipment and decide not to accept delivery, please contact us immediately to take appropriate action to resolve the matter. A claim will be filed with the carrier to credit your account for the damaged item.

If the damage is concealed, and the product is repairable with replacement parts or glass, these parts will be shipped at no cost. We will not be able to send any replacement parts or glass free of charge, if damage was not reported within the 7 day period. We will not be responsible for expedited shipping of any replacement parts or products.

Upon receiving a product that is damaged or defective, you must contact us for a Return Goods Authorization number before returning the product. (See Returns)

If you receive an item that is damaged in any way, do not discard any of the packing in which the product was received. Discarding the original packaging of a damaged item may prohibit the customer from returning the item for replacement or compensation. We may need to ask you to return the item to us, take photos or destroy the item for credit. Contact us immediately for instructions on what to do with damaged or defective merchandise to ensure proper credit.

Warranty
All products sold by Rensen House of Lights are covered by the manufacturer’s warranty that guarantees the electrical functioning of the item, not to exceed 1 year from the date of purchase. If you have purchased a product from us and find it to be defective, please contact us for manufacture warranty information. Be sure to have proof of purchase to ensure proper warranty credit. All light bulbs, including those that ship with products, are excluded from this warranty. Also excluded from the 1 year warranty are HID ballasts, which are covered by separate manufacturers’ warranties. The protection of this warranty is contingent upon the proper installation of the item by a licensed professional.

Please note that this warranty does not guarantee the durability of finishes on outdoor products. All outdoor products carry a 30 day warranty on finishes. No exceptions.

Reimbursement for any electrical service necessary to remove a defective item and install a replacement is not the responsibility of Rensen House of Lights.

Legal Disclaimer
Rensen House of Lights attempts to ensure that the content on this website is complete and correct. Rensen House of Lights does not guarantee that information on this website will be free from errors, inaccuracies, or omissions, including price or product description. Rensen House of Lights reserves the right to correct any errors, inaccuracies or omissions or to change or update the content without prior notice to you. Further, Rensen House of Lights reserves the right to refuse or cancel any orders containing errors, inaccuracies or omissions and to cancel these orders at any part of the ordering process.

Privacy Policy

What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing or shipping address, phone number (if placing an online order) or credit card information. You may, however, visit our site anonymously.What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
– To personalize your experience
(your information helps us to better respond to your individual needs)
– To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
– To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
– To administer a contest, promotion, survey or other site feature
– To send periodic emails
The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
– To complete an online purchase

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards) will not be stored on our servers.

Do we use cookies?
Yes – cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Consent
By using our site, you consent to our website’s privacy policy.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.

Rensen House of Lights
9212 Marshall Drive
Lenexa, KS 66215
Tel: 913-888-0888
Email: customerservice@rensenhouseoflights.com